A (Better) New Year’s Resolution
Thirteen years have passed since I first wrote the following thoughts on New Years resolutions. Frankly, it was good. And frankly I haven’t been able to write a better one. Next year, maybe (though,...
View ArticleCan You Trust the Statistics on Trust?
The ZDNet headline is striking: “Americans trust Amazon and Google more than Oprah (and Trump).” Wow! Ring the alarm bells, right? The article goes on to cite the underlying study, from Morning...
View Article7 Lessons to Improve Trust in a Virtual World
– With contributions from Sandy Steyer, Client Manager – Diagnostics and Stewart Hirsch, Senior Coach – Business Development and Executive Leadership Pandemic. Coronavirus. Covid-19. _____. ______....
View ArticleStart 2021 with a (Better) New Years Resolution
Fourteen years ago I wrote the following thoughts on New Years resolutions. It feels even more relevant this year, as we breathe a collective sigh of relief that 2020 is finally over. Apologies to...
View Article20 Years of Trust: What Has Changed
It’s been 20 years since the release of The Trusted Advisor. As we began the process of creating the 20th Anniversary Edition, we dived into deep reflection on how building trust has changed over the...
View ArticleTrusted Advisor Lawyers
In Gallup’s annual poll of Most Trusted Professions, lawyers rank 11th out of 15. In our work with clients, we often ask for unprompted answers to “which professions are least trusted?” The results...
View ArticlePain Is Inevitable, Suffering Is Optional
I recently listened to Howard Stern’s interview with (Sir) Paul McCartney. One part stood out. Howard asked Paul about multiple instances where John Lennon had been cruel towards McCartney; didn’t he...
View ArticleWant a (Better) New Year’s Resolution for 2022?
Some years ago I wrote about a “Better New Year’s Resolution.” It was pretty good, if I do say so myself. For years I tried to improve on it, and never could. I finally stopped trying. Here it is...
View ArticleZoom In, Zoom Out
I’m noticing there are two types of people in this world; those who when on Zoom calls (or Teams, etc.) turn their camera on, and those who prefer to leave the camera off. With one of my clients – a...
View ArticleTwo Paths to a Trusted Business
Let’s try a thought experiment. Imagine that you’ve been put in charge of an effort to improve the level of trust that people have in your organization (which could be a company, an institution, a...
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